SBI Credit Card Complaint Online | SBI Credit Card Complaint Number | SBI Credit Card Complaint Status | SBI Credit Card Complaint Customer Care Toll Free
Table of Contents
SBI Credit Card Complaint Customer Care
If you have an SBI Credit Card Complaint and want to contact a customer service representative in your city, dial 39 02 02 02 and prefix your city STD code.
Make sure you have the following information accessible when calling the customer support center, whether it’s a toll-free or a toll-charge number. This will make the IVR process easier for you:
- Your card’s 16-digit number
- Expiry date of your card
- Date of Birth
- Your registered phone number which is accessible (an OTP will be sent to this number)
- PIN (4 digits)
You may require one or all of this information, depending on your issue or query.
Missed Call Service for SBI Credit Card
Don’t want to deal with the trouble of making a phone call and waiting for someone to answer? Then, sign up for SBI’s missed call service. You can get credit card information by making a missed call to the following numbers from your registered phone number:
| Information | Number |
| Balance inquiry | 8422845512 |
| Summary of reward points | 8422845514 |
| Status of last payment | 8422845515 |
| Available credit limit and cash limit | 8422845513 |
In the form of an SMS, you will receive the information you want. This SMS will be delivered to the phone number you provided during registration.
SBI Credit Card Customer Care Number
The State Bank of India has developed to become a multinational public sector bank with the goal of providing easy yet innovative banking products to its customers. You can use the following information to file an SBI Credit Card Complaint or get answers to any questions you have about your SBI credit card.
The following numbers can be used to contact an SBI customer service representative:
1800 180 1290 is a toll-free number.
1860 180 1290 is another toll-free number.
City-specific phone number: 39 02 02 02 (prefix with your local STD code). Below is a thorough city-by-city breakdown of the numbers.)
These numbers can be used by both personal and business credit cardholders to get answers to their questions.
SBI ATM Card Block Toll Free Number
Credit Card Customer Service at State Bank of India
If you have any questions, SBI Credit Card Complaints, or feedback about your SBI credit card, you can contact the bank’s customer service representatives using any of the methods above. Additionally, their customer support center can assist you in locating and applying for a credit card.
SBI City-Wise Credit Card Customer Service Number is available 24 hours a day, 7 days a week.
Customer Service for SBI Credit Card via SMS
You can also use SBI’s Simply SMS service to get answers to your credit card questions. Simply compose your SMS in the specified format and send it to 5676791 from your registered phone number.
| Information | SMS Format |
| Balance inquiry | BAL “last 4 digits of your card” |
| Subscription to e-statement | ESTMT “last 4 digits of your card” |
| Block stolen or lost card | BLOCK “last 4 digits of your card” |
| Status of last payment | PAYMENT “last 4 digits of your card” |
| Request for duplicate statement | DSTMT “last 4 digits of your card” |
| Reward point summary | REWARD “last 4 digits of your card” |
| Available cash limit or credit limit | AVAIL “last 4 digits of your card” |
Note: You will be charged a fee for each SMS you send. The amount you’ll be charged is determined by your Phone Company and SMS service provider.
Inquiries about SBI Credit Cards
In the event that your card is lost or stolen: please call 1800 180 1290 (toll-free) or 1860 180 1290 (local) (tolled number). You can also dial 39 02 02 02. Prefix your local STD code then dial 39 02 02 02.
This number will connect you to an interactive voice response system (IVR). To report your card as lost or stolen, dial 2 on your phone.
You can block your SBI credit card online by going to sbicard.com and selecting ‘Block Lost/Stolen Card.’ You can also send an SMS from your registered phone number to BLOCK “the last 4 digits of the card” and then send it to 5676791.
If Your Card Is Blocked: If your card has been blocked due to suspicious activity, you can phone the customer support center to have it unblocked.
If your card account has been permanently closed but you want to reactivate it, call the customer support center and make a request. This must be done within three months of the blocking of your card. If you want to reactivate your card after this time, you must apply for a new one.
In the event that your card’s SBI credit limit has been exceeded: your card may be blocked. Follow these methods to unblock it:
- Make an instant payment to bring your credit card balance below the credit limit.
- You can contact the customer service hotline if this is an error.
International Helpline Number for SBI Credit Cards
If you are a non-resident Indian (NRI), you can get answers to your questions by calling SBI’s international hotline number.
| Country | Toll-Free Number |
| Australia | 1800 012 473 |
| Belgium | 80 076 562 |
| Bahrain | 80 801 724 |
| Canada | 1866 3284 209 |
| France | 800 740 849 |
| Germany | 800 183 0736 |
| Hong Kong | 800 932 045 |
| Italy | 800 789 407 |
| Japan | 006 633 812 439 |
| New Zealand | 800 449 909 |
| Netherlands | 800 022 3031 |
| Oman | 800 757 92 |
| Qatar | 00800 100 157 |
| Russia | 810 800 293 010 12 |
| South Africa | 800 982 360 |
| Saudi Arabia | 800 814 4209 |
| Singapore | 800 101 2333 |
| USA | 1866 328 4209 |
| UAE | 800 091 190 05 |
| UK | 808 101 7633 |
You could also contact the relationship manager at SBI’s representative offices in the UAE (Ros).
| Office | Address | Email id |
| State Bank of India, Representative Office, Dubai, UAE | State Bank of India, Representative Office, P.O. Box – 126959 Room No. 110, 1st Floor, The Business Centre, Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai, Tel: +971 43537336 Fax: +971 43536199 | cro.rodubai@sbi.co.in dubai@sbi.co.in |
| State Bank of India, Representative Office, Abu Dhabi, UAE | State Bank of India, Representative Office, P.O. Box – 111783, Office 2303, Commercial Tower (Tower A), Behind City Seasons Hotel / Honda Showroom, Electra Road, Abu Dhabi, UAE Tel: +971 24469488 Fax: +971 24469489 | sbi.roabudhabi@statebank.com |
SBI Debit Card Types and Annual Charges
Email Address for SBI
If you want to communicate with SBI via email, you can do so. Visit www.sbicard.com/en/contact-us/personal.page#title to send an email.
You’ll find the option to ‘Email Us’ at the bottom of the page. Choose an option, complete the form, and send it to the bank.
You can also send an email to customercare@sbicard.com.
Resolving SBI Credit Card Complaint
If the bank’s customer service center hasn’t adequately addressed your problem, you can always use the escalation matrix to have your concerns addressed.
The following is the escalation matrix:
Query Answering
- You can reach out to a customer support agent by phone, email, or text message.
- Pay a visit to the branch and have your issue resolved.
Team for Complaint Resolution
- Your complaint will be investigated by a team of professional managers and specialists.
- TAT and auto escalations will be used to track complaints.
Nodal Officer:
- The officer chosen will have extensive experience and will have worked in a variety of areas during their time at SBI.
- The head of customer service will report to the nodal officer.
You can also send a letter to the manager at this address:
Manager – Customer Services
SBI Cards & Payment Services Pvt. Ltd.
DLF Infinity Towers, Tower C,
12th Floor, Block 2, Building 3,
DLF Cyber City,
Gurgaon 122002 (Haryana) India
If you are dissatisfied with your engagement with the grievance redressal officer, you can fill out the form to escalate any previous query. You will receive an OTP that you must enter, so be sure the mobile number you provide is your registered mobile number.
Add Nominee in SBI Bank Account
Contact Information for the Nodal Officer
Send an email to nodalofficer@sbicard.com to get in touch with the nodal officer.
You can also write a mail to the following address:
Nodal Officer, SBI Card
PO bag 28 – GPO
New Delhi 110001
MsRupali Bhardwaj, the principal nodal official, can be reached at the following address:
PrincipalNodalOfficer@sbicard.com is the email address for the Principal Nodal Officer.
You can write an email to the customer service head if you aren’t pleased with the response you received from the senior nodal officer. CustomerServiceHead@sbicard.com is the email address to use.
How to Write to SBI
Putting your query into words and sending it by post is also an option that SBI provides. You can address your letters to:
Correspondence:
SBI Card, P.O. Bag 28,
GPO, New Delhi 110001
Head Office:
SBI Card, Correspondence Department,
DLF Infinity Towers,
Tower C, 10-12 Floor, Block 2, Building 3,
DLF Cyber City,
Gurgaon – 122002,
Haryana, India
Please use the following addresses to contact a branch office:
Remember that on the 2nd and 4th Saturdays, all banks will be closed.
| Location | Address |
| Kolkata | SBI Card, 3rd floor, Block A, Apeejay House, 15 Park Street, Kolkata, West Bengal, India – 700 016. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Chennai | SBI Card, 10th Floor, TVHAgnitio Park, No.141 Rajiv Gandhi Salai, Kandanchavadi, Chennai, Tamil Nadu, India-600096. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Delhi | SBI Card, Fourth Floor, Unit No. 401,402, Aggarwal Millennium Tower, E-1,2,3- Netaji Subhash Palace, Wazirpur, Delhi, New Delhi, India -34. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Ahmedabad | SBI Card, Corporate house, Ashram Road, Gujarat, Ahmedabad, India-380009. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Cochin | Cochin Shipyard, Mahatma Gandhi Rd, Perumanoor, Ernakulam, Kerala 682015. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Secunderabad | SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza S.P. Road, Secunderabad, Telangana, India-500003. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Bangalore | SBI Card, Unit Nos. 1001 – 1002, 10th Floor, A- Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bangalore, Karnataka, India-60025. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Coimbatore | Sarvajana Higher Sec School Campus, No. 23, Avinashi Rd, Peelamedu, Coimbatore, Tamil Nadu 641004. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Lucknow | SBI Card, 5th Floor, BBD Viraj Tower, VibhutiKhand, Gomti Nagar, Lucknow, Uttar Pradesh, India-226010. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Jaipur | SBI Card, S3-S7, First Floor, Geejgarh Tower, HawaSadak, Civil Lines, Jaipur, Rajasthan, India-302006. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Chandigarh | SBI Card, SCO 171-172, Ground Floor, Madhya Marg, Sector – 8, Chandigarh, Chandigarh, India. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Mumbai | SBI Card, 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road (Guru Hargovindji Road), Andheri East, Chakala, Mumbai, Mumbai Rural, Maharashtra, India- 400059. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Mumbai Corporate Centre | State Bank of India, Madam Cama Road Branch, State Bank BhavanNariman Point Mumbai 400021. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Pune | SBI Card, 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road, Pune, Maharashtra, India- 411001. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Bhubaneshwar | SBI Card, 16 & 17, 1st floor, Block 1 & 2, BMC Bhawani Mall, Saheed Nagar, Bhubaneshwar, Orrisa, India-751007. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Gurgaon | SBI Card, 2nd Floor, DLF Infinity Towers, Tower B, Block 2, Building 4, DLF Cyber City, Gurgaon, Haryana, India-122002. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Bhopal | SBI Main Branch, New Market, T.T. Nagar Bhopal 462003. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Guwahati | SBIRACPC, 4th Floor, Swagata Square, ABC Point, Bhangagarah, Guwahati-781005. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Indore | SBI GPO Main Branch, Near GPO Post Office, AB Road, Indore-452001. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Jamshedpur | State Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi, Jamshedpur 831 001. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Ludhiana | State Bank of India – Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana-141001. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Nagpur | State Bank of India, Regional Branch Operation, 2nd Floor, Region-1, Zonal Office, Kingsway, Nagpur-440001. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Patna | State Bank of India, MauryaLok Complex branch, MauryaLok Complex, Dak Bungalow Road, Patna-Bihar-800002. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Raipur | State Bank of India, Main Branch, Jai StambhChowk, Raipur 492 001. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Surat | State Bank of India, Station Road Branch, UnaPani Road, Near Amisha Hotel, Surat, Gujarat-395003. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Trivandrum | State Bank of India, MG Road Opp. to AGS office, Trivandrum-695001. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Vadodara | State Bank of India, Mandvi Branch, Opp. Jamnabai Hospital, Vadodara, Gujarat. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Vijayawada | State Bank of India, SME Patamatta Branch, Beside Auto Nagar Bus Stand, Opp. Ramakrishna theatre, Vijayawada 520007. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
| Vishakhapatnam | State Bank of India, Main Branch, Rednam Gardens, Old jail road, Vishakhapatnam 530002. Monday to Saturday: 10:00 a.m. to 4:00 p.m. |
Other Methods of Contacting SBI’s Credit Card Customer Service via E-mail
- Through mail
You can always write to this address with any concerns:
Manager- Customer Services
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.
- Through Twitter
If you have a problem, you can always tweet @SBICard Connect.
- Escalating Query
You can call 1860-180-7777 if you need to escalate your issue in the uncommon case that it needs to be escalated.
- Through Fax
Any papers connected to your credit card inquiries should be sent to 0124 2567131.
Ombudsman Scheme of SBI
The Ombudsman scheme was established with the goal of resolving any customer complaints regarding bank services. This also makes it easier to satisfy and resolve all client issues.
Ombudsmen are noted for their impartiality and independence, as well as the fact that they provide a free service. They also look into bank concerns that haven’t been resolved.
If you have not received a “final response” within 30 days, you can easily contact the Banking Ombudsman. The Banking Ombudsman Scheme provides a low-cost venue for clients to get their complaints resolved.
The offices of 20 Banking Ombudsmen have now been established in state capitals. Annex I of the Scheme contains the addresses and contact information for the Banking Ombudsman offices. If the bank does not respond within a set amount of time, you can register a complaint with the Banking Ombudsman.
A letter to the Banking Ombudsman can be used to file a complaint with the Ombudsman.
FAQs
If you have an IRCTC SBI Credit Card, phone 1800 180 1295 to get answers to your questions. If you want a city-specific number, prefix it with your STD code and dial 39 02 12 12.
You can phone the Visa toll-free number 24 hours a day, 7 days a week if you lose your corporate credit card while traveling.
You can seek the closure of your card account by writing to SBI or calling the customer service hotline number. Remember that you can only close your card account if all of your card’s dues have been paid in full.
If you request a re-issue or replacement of your card, you will be charged Rs.100 plus applicable taxes.